You can submit a complaint at any time by postal correspondence or email to our business address. Should we receive a formal complaint from you, we shall confirm its receipt without delay, and inform you immediately as to how we intend to process it.
Should we determine that your complaint concerns a matter for which we are not responsible, we shall inform you accordingly without delay, and provide you with a contact who may be responsible. We shall examine your complaint comprehensively and send you a statement as soon as we can. Should this not be possible within 14 days, we shall inform you on the reasons for the delay and regarding when our examination is likely to be completed.
Should we be unable to fully or partially assist you in your request, we shall explain to you the reasons for this and provide you with any existing possibilities as to how you can further pursue your interests and objectives.